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Just provide the reference from your receipt and the contact you used when you subscribed — no account or password needed.

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Prosubs
Payment receipt · 12 Aug 2026
ServiceBrand Identity Package
Amount₦250,000
Paid toStudio Adaeze
Reference
PSB-2K9X7F

This is your reference — it's on every receipt Prosubs sends you.

Where do I find this?

Check the receipt you got by email or SMS.

Every Prosubs payment comes with a reference number, whether you paid once or you're on a recurring plan.

  • • Check the email confirmation from the seller or from Prosubs
  • • Check your SMS if you paid by bank transfer
  • • Check your bank or card statement — the reference is often included there too
Still stuck?

A few common questions.

If the details above don't quite match your situation, one of these probably will.

I don't have my receipt anymore+
That's fine — search your email for "Prosubs" or the name of the business you paid, and check your spam folder. If you paid by bank transfer, your bank statement will have a reference you can use instead.
The contact I entered doesn't match+
Try the exact email or phone number you used at checkout — not the one you normally use. It's common to check out with a work email or a second phone number by mistake.
I think I was charged twice+
Look up both transactions using each reference. If they really do look like a duplicate charge, contact support with both references and we'll sort it out.
I don't recognize this payment at all+
If a charge shows up that you don't recognize, contact support straight away with the reference from your bank statement so we can look into it.
Can I cancel or change my subscription from here?+
Once we find your subscription, you'll see options to manage it — including pausing, cancelling, or updating your payment method — right from the results page.
Still can't find it?

We're happy to look it up for you.

Send us whatever you have — a receipt, a bank statement line, or just the business name — and we'll help you track it down.

Contact support